Our Terms

 1.  These terms

  1. What these terms cover. These are the terms and conditions on which we supply products to you, whether these are goods, services or digital content.

  2. Why you should read them. Please read these terms carefully before you submit your order to us. These terms tell you who we are, how we will provide products to you, how you and we may change or end the contract, what to do if there is a problem and other important information. If you think that there is a mistake in these terms, please contact us  to discuss.

 2.  Information about us and how to contact us

  1. Who we are. We are MIDAS SCOTTISH GOLD LTD a company registered in Scotland. Our company registration number is SC590304 and our registered office is at c/o Ledingham Chalmers LLP, Kintail House, Beechwood Business Park, Inverness IV2 3BW.

  2. How to contact us. You can contact us by telephoning us at +441463234952 or by writing to us at contact@midasscottishgold.co.uk or at our registered office.

  3. How we may contact you. If we have to contact you we will do so by telephone or by writing to you at the email address or postal address you provided to us in your order.

  4. "Writing" includes emails. When we use the words "writing" or "written" in these terms, this includes emails.

3.  Our contract with you

  1. How we will accept your order. Our acceptance of your order will take place when we email you to accept it, at which point a contract will come into existence between you and us.

  2. If we cannot accept your order. If we are unable to accept your order, we will inform you of this and will not charge you for the product. This might be because the product is out of stock, because of unexpected limits on our resources which we could not reasonably plan for, because we have identified an error in the price or description of the product or because we are unable to meet a delivery deadline you have specified.

  3. Your order number. We will assign an order number to your order and tell you what it is when we accept your order. It will help us if you can tell us the order number whenever you contact us about your order.

  4. We only sell to the UK. Our website is solely for the promotion of our products in the UK. Unfortunately, we do not accept orders from or deliver to addresses outside the UK.

4.  Our products

  1. Products may vary slightly from their pictures. The images of the products on our website are for illustrative purposes only. Although we have made every effort to display the colours accurately, we cannot guarantee that a device's display of the colours accurately reflects the colour of the products. Your product may vary slightly from those images.​

5.  Providing the products

  1. Delivery costs. The costs of delivery will be as displayed to you on our website.

  2. When we will provide the products. During the order process we will let you know when we will provide the products to you. We will endeavour to post the goods to you within 3 working days of our acceptance of your order. All goods are posted by Royal Mail, special delivery, and a postage tracking number can be provided by us to you upon request.

  3. We are not responsible for delays outside our control. If our supply of the products is delayed by an event outside our control then we will contact you as soon as possible to let you know and we will take steps to minimise the effect of the delay. Provided we do this we will not be liable for delays caused by the event, but if there is a risk of substantial delay you may contact us to end the contract and receive a refund for any products you have paid for but not received.

  4. If you are not at home when the product is delivered. If no one is available at your address to take delivery then, under usual Royal Mail special delivery protocol, you will be able to collect the goods from your local Royal Mail depot, or to arrange a suitable time with Royal Mail for subsequent delivery.

  5. When you become responsible for the goods. The goods will be your responsibility from the time they are delivered to the address you gave us or they are collected by you or on your behalf.

  6. When you own goods. You own the goods once we have received payment in full.​

6.  Your rights to end the contract

1.  You can always end your contract with us.  Your rights when you end the contract will depend on what you have bought, whether there is anything wrong with it, how we are performing and when you decide to end the contract:

  • If what you have bought is faulty or misdescribed you may have a legal right to end the contract (or to get the product repaired or replaced or to get some or all of your money back), see clause 9;

  • If you want to end the contract because of something we have done or have told you we are going to do, see clause 6.2;

  • If you have just changed your mind about the product, see clause 6.3. You may be able to get a refund (including basic delivery costs) if you are within the cooling-off period;

2.  Ending the contract because of something we have done or are going to do. If you are ending a contract for a reason set out at (1) to (3) below the contract will end immediately and we will refund you in full for any products which have not been provided and you may also be entitled to compensation. The reasons are:

  1. we have told you about an error in the price or description of the product you have ordered and you do not wish to proceed;

  2. there is a risk that supply of the products may be significantly delayed because of events outside our control; or

  3. you have a legal right to end the contract because of something we have done wrong.

3.  Exercising your right to change your mind (Consumer Contracts Regulations 2013). For most products bought online you have a legal right to change your mind within 14 days and receive a refund.  These rights, under the Consumer Contracts Regulations 2013, are explained in more detail in these terms.

4.  How long do I have to change my mind? You have 14 days after the day you (or someone you nominate) receives the goods.

7.  How to end the contract with us (including if you have changed your mind)

1.  Tell us you want to end the contract. To end the contract with us, please let us know by doing one of the following:  

  • Phone or email. Call us on +441463234952 or email us at contact@midasscottishgold.co.uk. Please provide your name, home address, details of the order and, where available, your phone number and email address.

  • By post. Write to us at our registered office address, including details of what you bought, when you ordered or received it and your name and address.

2.  Returning products after ending the contract. If you end the contract for any reason after products have been dispatched to you or you have received them, you must return them to us. You must post the goods back to us at Talamh-Grais, Allanfearn, Inverness, IV2 7HY by Royal Mail special delivery. If you are exercising your right to change your mind you must send off the goods within 14 days of telling us you wish to end the contract.

3.  When we will pay the costs of return. We will pay the costs of return:

  • if the products are faulty or misdescribed; or

  • if you are ending the contract because we have told you of an upcoming change to the product or these terms, an error in pricing or description, a delay in delivery due to events outside our control or because you have a legal right to do so as a result of something we have done wrong.

In all other circumstances (including where you are exercising your right to change your mind) you must pay the costs of return. 

4.  What we charge for collection. If you are responsible for the costs of return and we are collecting the product from you, we will charge you the direct cost to us of collection which will be at our sole discretion.

5.  How we will refund you.  We will refund you the price you paid for the products including delivery costs, by the method you used for payment. However, we may make deductions from the price, as described below.

6.  Deductions from refunds if you are exercising your right to change your mind. If you are exercising your right to change your mind we may reduce your refund of the price (excluding delivery costs) to reflect any reduction in the value of the goods, if this has been caused by your handling them in a way which would not be permitted in a shop. If we refund you the price paid before we are able to inspect the goods and later discover you have handled them in an unacceptable way, you must pay us an appropriate amount.

7.  When your refund will be made. We will make any refunds due to you as soon as possible.  If you are exercising your right to change your mind then your refund will be made within 14 days from the day on which we receive the product back from you.

8.  Our rights to end the contract

  1. We may end the contract if you break it. We may end the contract for a product at any time by writing to you if you do not, within a reasonable time of us asking for it, provide us with information that is necessary for us to provide the products.​​​​​

9.  If there is a problem with the product

  1. How to tell us about problems. If you have any questions or complaints about the product, please contact us. You can telephone us at +441463234952 or write to us at contact@midasscottishgold.co.uk or at our registered office address.

  2. Your obligation to return rejected products. If you wish to exercise your legal rights to reject products you must post them back to us or, where we deem it appropriate, allow us to collect them from you.

10.  Price and payment

  1. Where to find the price for the product. The price of the product (which will include VAT, if applicable) will be the price indicated on the order pages when you placed your order. We take all reasonable care to ensure that the price of the product advised to you is correct. However please see clause 10.3 for what happens if we discover an error in the price of the product you order.

  2. We will pass on changes in the rate of VAT. Where VAT is applicable, if the rate of VAT changes between your order date and the date we supply the product, we will adjust the rate of VAT that you pay, unless you have already paid for the product in full before the change in the rate of VAT takes effect.

  3. What happens if we got the price wrong. It is always possible that, despite our best efforts, some of the products we sell may be incorrectly priced. We will normally check prices before accepting your order so that, where the product's correct price at your order date is less than our stated price at your order date, we will charge the lower amount. If the product's correct price at your order date is higher than the price stated to you, we will contact you for your instructions before we accept your order. If we accept and process your order where a pricing error is obvious and unmistakeable and could reasonably have been recognised by you as a mispricing, we may end the contract, refund you any sums you have paid and require the return of any goods provided to you.

  4. When you must pay and how you must pay. We accept payment with most credit cards and debit cards, either online or over the telephone. You must pay for the products before we dispatch them. We will not charge your credit or debit card until we dispatch the products to you.

11.  Our responsibility for loss or damage suffered by you

  1. We are responsible to you for foreseeable loss and damage caused by us. If we fail to comply with these terms, we are responsible for loss or damage you suffer that is a foreseeable result of our breaking this contract or our failing to use reasonable care and skill, but we are not responsible for any loss or damage that is not foreseeable. Loss or damage is foreseeable if either it is obvious that it will happen or if, at the time the contract was made, both we and you knew it might happen, for example, if you discussed it with us during the sales process.

  2. We do not exclude or limit in any way our liability to you where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors; or for fraud or fraudulent misrepresentation.

  3. We are not liable for business losses. We only supply the products for domestic and private use. If you use the products for any commercial, business or re-sale purpose we will have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.

12.  How we may use your personal information

  1. How we may use your personal information.  We will only use your personal information as set out in our privacy policy.

13.  Other important terms

  1. We may transfer this agreement to someone else. We may transfer our rights and obligations under these terms to another organisation.

  2. You need our consent to transfer your rights to someone else. You may only transfer your rights or your obligations under these terms to another person if we agree to this in writing.

  3. Nobody else has any rights under this contract. This contract is between you and us. No other person shall have any rights to enforce any of its terms.

  4. If a court finds part of this contract illegal, the rest will continue in force. Each of the paragraphs of these terms operates separately. If any court or relevant authority decides that any of them are unlawful, the remaining paragraphs will remain in full force and effect.

  5. Even if we delay in enforcing this contract, we can still enforce it later. If we do not insist immediately that you do anything you are required to do under these terms, or if we delay in taking steps against you in respect of your breaking this contract, that will not mean that you do not have to do those things and it will not prevent us taking steps against you at a later date. For example, if you miss a payment and we do not chase you but we continue to provide the products, we can still require you to make the payment at a later date.

  6. Which laws apply to this contract and where you may bring legal proceedings. These terms are governed by Scottish law and the courts of Scotland shall have exclusive jurisdiction in the settlement of any dispute or claim arising out of or in connection with these terms.